Reference

Terms That Shape Your Account

Clear account rules, DANA, OVO, GoPay and QRIS wallet terms, and game-category conditions sit on this page so you can check what applies before you open your account.

Account rulesWallet termsLocal law wordingSupport contact paths
mitro4d Terms That Shape Your Account
CONTACT PATHS

Ask About Terms Before You Join

Terms questions should reach the channel that can read your account status, payment route and device record together.

Live chat Open the chat bubble on the site between 09:00 and 23:00 WIB for quick Terms & Conditions checks, including account access, accepted conduct and wallet wording tied to DANA, OVO, GoPay or QRIS.
WhatsApp support Use our WhatsApp contact when you need to confirm a term while away from the site. We may ask for your registered phone number before discussing account-specific rules or payment records.
Email record Send email when you want a written reply about a clause, change request or account restriction. Include screenshots only when they show the term, transaction reference or device message you are asking about.
DATA SECURITY

Six Ways We Apply These Terms

A fair Terms & Conditions page must explain what we do with your account, not only what you must do.

Account records

We keep account records tied to your registered phone number, login history and wallet activity so we can apply the Terms & Conditions to the correct account, especially when a payment or access question is raised.

Payment checks

DANA, OVO, GoPay and QRIS references may be checked against wallet entries before any balance correction is made. These checks support the payment terms and help prevent account mixing or mistaken crediting.

Cookie use

Cookies help us keep your session active, remember language choices and detect unusual access patterns. By using the site, you accept this cookie use as part of the Terms & Conditions.

Security path

You can change your password through Profile > Security after logging in. If you cannot access that path, contact us during support hours so we can verify ownership before discussing account terms.

Record retention

We retain account and wallet records for operational checks, dispute handling and legal needs. Retention periods may differ by record type, and deletion requests are assessed against duties that still apply.

Change requests

If your name, phone number or payment detail needs correction, contact support with clear proof. We do not change core account records until we confirm the request matches the Terms & Conditions.

Terms Questions We Answer Often

Before you open an account, read the answers below so you know how the Terms & Conditions affect access, wallet activity, data handling and contact steps. These answers are written for normal Indonesia account use and should be read together with the full terms on this page, because a short answer cannot replace the complete clause.

You accept them when you create an account, log in after an update, use the wallet or continue into the lobby. If you do not agree with the current wording, do not continue the account flow.

Yes. Access and eligibility depend on local law and are available only where local law permits. We may restrict account creation, wallet use or game access if your location or account record requires it.

Payment terms cover matching your wallet entry with the reference from DANA, OVO, GoPay or QRIS. We may ask for transaction proof before correcting a balance or answering a wallet dispute.

Keep your registered phone number, login credentials and payment details accurate. If a detail changes, contact support before using the wallet again so the Terms & Conditions can be applied to the correct account.

Yes, we may update wording for security, payment routing, game rules or legal reasons. The current version on this page applies when you continue using the account after the change appears.

Game disputes are checked against session records, provider results and the Terms & Conditions in force at the time. Send the round time, game name and screenshot if support requests proof.

Contact live chat, WhatsApp or email with your registered phone number and the detail you want checked. We verify ownership first, then assess whether the requested change fits the Terms & Conditions.